NOBLE MANAGEMENT GROUP

“Noble’s ‘balanced scorecard’ framework allows us to drive the highest return on invested capital in every asset we manage”

Balanced Scorecard 

Noble is results-focused and metric driven. Our Balanced Scorecard is our catalyst to translate strategies into operational objectives that drive behavior and performance. All Noble managers and team members are held accountable to clear, measurable results and we have developed leading tools, training and support to allow our team members to succeed. With a balanced focus on Profit – Margins; Revenue – Market Share; Customer Loyalty; and Team Member Loyalty we drive profitability while ensuring long-term sustainability. The use of a balanced composite of leading and lagging performance measures provide Noble with an effective means to develop short- and longer-term priorities, monitor actual performance, and provides a clear basis for improving results.

Commitment to Organizational Excellence

Achieving best-in-class results across all Balanced Scorecard metrics is accomplished through Noble’s Performance Excellence System. This fully integrated approach encompasses all operational competencies:

• Leadership  
• Strategic Planning  
• Customer and Market Focus  
• Team Member Focus            
• Process Management  
• Measurement and Analysis  
• Results

Our systems perspective leads to initiatives and processes that operate in a fully aligned and connected manner while supporting innovation and diversity in approaches based on each unique asset we manage.

Industry Leaders 

Noble has built an unparalleled property management organizational structure made up of industry leaders in all operational disciplines:

• Property Operations   
• Food and Beverage   
• Golf and Recreation
• Direct Sales    
• Marketing and Distribution  
• Public Relations
• Revenue Management   
• Channel Management    
• Brand Repositioning
• New Property Openings  
• Capital Planning   
• Risk Management
• Internal Controls   
• Process Reengineering  
• Human Resources
• Information Technology  
• Organizational Development  
• Benefits Administration

Every member of the Property Management team recognizes each hotel as a unique “street corner business” and works hands-on with the hotel management team to ensure success in all areas of operation and the marketplace.